SHIPPING & DELIVERY
How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
- After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility.
- We package our products in boxes. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
- We pride ourselves on the quality of our packaging.
- ArchiesBeauty ships throughout India!
- Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
- You can track the status of your package 24 hours after your order is dispatched from our warehouse.
- We usually dispatch most orders within 24hrs (excluding Sundays and public holidays)
- Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
- While we are trying our best to avoid this situation, these products might delay your order.
- If you are ordering our products from a Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within due date of order.
- However, due to some force Majeure conditions like flood, storms, high windflows, bad weather, transportations delays, regulatory halts, political disruption, lockdowns and other unprecedented issues can delay an order. We’ll try to keep you posted about any delays by either SMS or email. However, you can ask for the status of product by providing the information at “Track Order” at logistic service provider website. This may also happens that address provided or PIN code is out of the delivery network area.
- We endeavor to deliver the product or you may do collect your order if you can. If it isn`t possible, the order will be cancelled and we will initiate a full refund of amount of product only, upon the request of customer. This shipping fee is non-refundable in any case.
- Time reflected at the time of order confirmation is an estimated time for delivery of products. We never guarantee or payment of shipping fees never provide guarantee to deliver the product within stated time product. Delivery of product may be delayed due to aforesaid reasons including availability of product at our warehouse.
- Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different locations.
- We have standard shipping charges for most addresses.
- India shipping charges - A flat Rs.70 charge is applied to all orders below Rs.500, while there is free shipping for all orders above Rs.500.
RETURNS & REFUNDS
All the products once sold, cannot be exchanged, refunded and return. However, in the interest of the customer, In case of receipt of defective product, All you need to do is email us within 24 hours from the receipt of product at firstname.lastname@example.org and/ or you may call at our Customer Care at +91 93111 24643 . All eligible order shall be exchanged with same SKU subject to availability of stock.
At ‘ArchiesBeauty’, we strive to give you the excellent shopping experience, as possible. Accordingly considering that, opened or damaged products by customer cannot be exchanged, we cannot accept the exchange of opened or used products once sold or delivered. We will try to collect all possible information from you.
We regret we won’t be able to pick up products you wish to return. Instead, we request you to courier the package yourself. In such a case, all you have to do is share your airway bill (AWB) with us and after we receive the product and a quality check is completed by ‘Archies Beauty’.
Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories and should be intact. ‘ArchiesBeauty’ will not accept your return in absence of these.
Upon receipt of your return request from you, we will assess the complaint of the product being faulty/defective. Upon successful validation of the complaint and found genuine. We will process your request for replacement with regard to the damaged/defect product. The replacements will be accepted for only eligible items.
‘ArchiesBeauty’ is not responsible for any damage caused at the time of reverse delivery of the Product.
For Refunds please note the following –
‘ArchiesBeauty’ shall not accept the return of product for refund. However, upon the receipt of request from customer regarding the complaint as stated and ‘ArchiesBeauty’ unable to process the exchanged product then only in such case, below mention refund procedure shall follows:
- If you have paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 4-10 working days.
- For Cash on Delivery orders, ‘ArchiesBeauty’ will Refund the amount in customers Bank account as per the details given by them from the same registered Email id through with they have ordered at www.archiesbeauty.com
- For orders placed via store credit/Gift Vouchers/Promotions your refund will be in the form of an online store credit for the item which may be redeemed at a later point of time at www.archiesbeauty.com.
- By placing an order through www.archiesbeauty.com. You agrees to aforesaid conditions and any dispute raised by you towards the same shall be considered as waived off without any demand, claim, compensations, expenses, etc.
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